Privacy Policy — a71com

When you use the a71com platform, we may collect the following categories of personal data:

• Identity data: Full name, date of birth, gender, and government-issued identification number (National ID, passport number, or driving licence number).
• Contact data: Mobile phone number, email address, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial data: Payment method identifiers (e.g., bKash mobile number, Nagad account reference, Rocket wallet reference, bank account details), transaction history, deposit and withdrawal records.
• Technical data: IP address, device type, operating system, browser type and version, time zone, session duration, and in-app navigation data.
• Usage data: Games played, bets placed, amounts wagered, win/loss records, session times, and bonus usage history.
• Communications data: Records of your interactions with our customer support team, including live chat transcripts and email correspondence.
• KYC documents: Copies of identity documents and proof of address submitted during the account verification process.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is directly relevant to a responsible gaming request (e.g., a self-exclusion request citing health-related reasons).

a71com collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions.
• Automated technologies: Data collected automatically when you browse or use the platform, including cookies, server logs, and device fingerprinting technologies used for fraud prevention and platform optimisation.
• Third-party sources: Identity verification data from KYC service providers; fraud and sanctions screening data from compliance partners; payment confirmation data from payment processors including bKash, Nagad, Rocket, and Upay.

a71com processes your personal data for the following purposes:

• Account management: Creating and maintaining your player account, authenticating your identity at login, and managing your account preferences.
• Service delivery: Processing deposits and withdrawals, crediting winnings, applying bonuses, and facilitating access to games and sports betting markets.
• Identity verification and KYC compliance: Verifying your age (21+ requirement), identity, and payment method ownership to prevent fraud, underage gambling, and money laundering.
• Responsible gaming: Monitoring play patterns to identify potential signs of problem gambling and administering deposit limits, cooling-off periods, and self-exclusion requests.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions.
• Platform improvement: Analysing usage patterns in aggregate to improve game selection, platform performance, and user experience for Bangladesh-based players.
• Marketing communications: Sending promotional offers, bonus alerts, and tournament notifications where you have given consent. You may withdraw consent at any time by contacting support.
• Legal and regulatory compliance: Meeting our obligations under applicable anti-money laundering, fraud prevention, and data protection requirements.

a71com uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how you use the platform.

• Essential cookies: Required for the platform to function correctly, including session management and security tokens. These cannot be disabled without breaking core platform functionality.
• Analytical cookies: Used to understand how players navigate and use the platform, enabling us to identify and fix performance issues and improve the overall experience.
• Fraud prevention cookies: Used to detect and prevent fraudulent activity, including bot traffic, account takeover attempts, and multi-accounting.
• Preference cookies: Used to remember your display preferences and language settings for future visits.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect your ability to log in or use certain platform features. a71com does not use cookies to build advertising profiles or share data with advertising networks.

a71com does not sell your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and only to the extent required for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card scheme partners (Visa, Mastercard) to facilitate deposits and withdrawals.
• KYC and identity verification providers: Third-party services used to verify player identity and age in compliance with our anti-fraud and responsible gaming obligations.
• Game technology providers: Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, Ezugi, and other certified studios who power the games on our platform. These providers receive only the data required to deliver and audit game sessions.
• IT infrastructure and hosting providers: Cloud hosting and content delivery partners who store and serve platform data under strict data processing agreements.
• Legal and regulatory authorities: Where required by applicable law, court order, or lawful request from a competent authority, we may disclose personal data without prior notice to you.

All third parties with whom a71com shares personal data are required to process it in accordance with applicable data protection standards and solely for the purposes for which it was shared.

a71com retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to the following retention guidelines:

• Active account data: Retained for the full duration of your active relationship with a71com.
• Transaction records: Retained for a minimum of 5 years following the date of the transaction to meet financial record-keeping and anti-money laundering requirements.
• KYC documents: Retained for a minimum of 5 years following account closure.
• Customer support records: Retained for 3 years following the resolution of the relevant support interaction.
• Marketing consent records: Retained until you withdraw consent, plus an additional period to demonstrate compliance.

Following the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual.

a71com takes the security of your personal data seriously and employs a comprehensive range of technical and organisational measures to protect it, including:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data at rest, including KYC documents and financial records.
• Two-factor authentication options for player account login.
• Regular security audits and penetration testing of the platform infrastructure.
• Role-based access controls ensuring that only authorised staff can access personal data, and only to the extent required by their role.
• Automated fraud detection systems monitoring for suspicious account activity, unusual login patterns, and transaction anomalies in real time.

While a71com implements robust security measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected players and relevant authorities as required by applicable law.

a71com is strictly a 21+ platform. We do not knowingly collect or process personal data belonging to individuals under the age of 21. If we discover or have reasonable grounds to suspect that a player is under 21, we will immediately suspend the account, conduct age verification, and if the suspicion is confirmed, close the account and return any deposited funds to the payment source. Any winnings accrued by an underage player will be forfeited. If you believe a minor has registered an account on a71com, please notify us immediately at support@a71com.im.

a71com may update this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via the platform dashboard or registered email address at least 7 days before the changes take effect where practicable. For urgent updates required to address security risks or legal obligations, changes may take effect immediately. The most current version of this Policy is always available at a71com.im/privacy-policy, and the effective date at the top of this page reflects the date of the most recent revision. Continued use of the platform following any update constitutes your acceptance of the revised Policy.